Terms & Conditions
1. ABOUT US
This website is provided by the Gentleman’s Valet Company, of unit 3 FountayneHouse,Fountayne Road, London N15 4QL, England.
2. ABOUT THESE TERMS
2.1 These terms and conditions of sale (“these Terms”) apply to all goods supplied by us through this website (“this Site”).
2.2 Please read these Terms carefully before placing your order. You can print off a copy of them and your order for future reference.
3. USE OF THE SITE
3.1 This Site is for your personal, non-commercial use only. You may not use this Site for any commercial purpose, including any advertising or advertising revenue generation activity on your own website.
3.2 We may terminate your use of this Site with immediate effect if you breach any of these Terms.
4. HOW TO ORDER
4.1 To order goods through this Site, enter your required goods and amounts on the product page. The goods and the amounts will be automatically filled into your shopping basket.
4.2 Once you have filled in your payment details and confirmed your order, your payment will be processed by PayPal on their secure servers. Using this system we have no access to your credit card information, we simply receive a notification that the transaction has been approved or cancelled. Please see the PayPal website for any questions regarding credit card payments and security. When your payment has been completed you will be returned to this Site.
4.3 No contract exists between you and us for the sale of any goods until we have received and accepted your order together with your payment and PayPal sends you confirmation by email to the email address you have given. Once PayPal does so, there is a binding legal contract between you and us (“the Contract”).
4.4 The Contract is subject to your right of cancellation if you are a consumer (see section 8 below).
4.5 These terms do not affect consumers' statutory rights.
5. AVAILABILITY AND DESCRIPTION OF GOODS
5.1 All goods are made to order. Upon the receipt of your order we will inform you as soon as possible of the estimated delivery date, if this date is unacceptable we refund any payment made.
5.2 You can check estimated availability by telephone on +44 (0)7778 615980 prior to ordering online. We can also process your order for you by telephone and accept payment by BACS. This service is available Monday–Friday (9am–5pm, London time, public holidays excepted).
5.3 The description of the goods you order will be that shown on this Site at the time you place your order.
6.1 Every effort will be made to ensure that prices shown in this Site are accurate at the time you place your order. If an error is found prior to despatch of the goods, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, we will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
6.2 In addition to the price, you will be required to pay a delivery charge for the goods, as shown in the section of these Terms about Delivery.
6.3 The price of the goods and delivery charges are inclusive of any applicable VAT, as shown in this Site, at 20% (UK tax) and are subject to change if the applicable rate of VAT changes before your order is accepted .
6.4 Where the goods are supplied for export from the United Kingdom, you will be liable for shipping and insurance charges as agreed with us, and responsible for complying with any legislation or regulations governing the importation of the goods into the country of destination and for the payment of any duties on them. You are not entitled to cancel your order on the basis of unforeseen duties or levies.
6.5 Payment for the price of goods can be made as shown on the Payment page of this Site at the time you place your order. You will be informed of any additional shipping or delivery costs which will be have to be paid before the order is commenced.
7.1 The goods you order will be delivered to the address you give when you place your order, subject to confirmation by us.
7.2 The final price quoted on the Payment page is the price of the goods including delivery within mainland UK. Any additional packaging and shipping costswill be charged as extra.
7.3 If delivery cannot be made to your address, we will inform you as soon as possible, and refund or re-credit you for any sum that has been paid by you or debited from your credit card for delivery.
7.4You will be informed of approximate delivery time before your item is sent, if there is no one at the address given who is able to accept delivery of the goods, you will be notified of an alternative delivery date or a place to collect the goods. You will be responsible for retrieving undelivered goods. Please provide an alternative address for delivery if you are out all day e.g. at work. Let us know if the goods are urgent and we will try and help.
7.5 You will become the owner of the goods you ordered and responsible for risk of loss or damage to them once they have been delivered to you.
8. YOUR RIGHT OF CANCELLATION
8.1 If you are a consumer, you have the right to cancel the Contract at any time up to the end of seven working days after you receive the goods. A working day is any day other than weekends and bank or other public holidays in the United Kingdom.
8.2 You do not have the right to cancel the Contract if the order is for goods made to your own specification or which are clearly personalised (i.e. bespoke).
8.3 To exercise your right of cancellation, you must give written notice to us by hand or post, fax or email, at the address, fax number or email address shown below, giving details of the goods ordered and (where appropriate) their delivery.
8.4 If you exercise your right of cancellation after the goods have been delivered to you (within the time mentioned at paragraph 8.1 above), you must return the goods to us at your own cost, in unused and otherwise re-saleable condition. The goods must be returned to the address shown below. You must take reasonable care to ensure the goods are not damaged whilst in your possession or in transit.
8.5 Once you have notified us that you are cancelling the contract, we will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.
8.6 If you do not return the goods as required, we may charge you for the direct costs of recovering the goods.
9.1 If the goods supplied to you are faulty or otherwise in accordance with the contract please contact us by phone, or notify us by post or email, as shown below.
9.2 We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control.
9.3 If you are purchasing the goods otherwise than as a consumer, we will not be liable for losses relating to any business (such as lost profits or consequential loss) which arise from any failure by us to supply the goods in accordance with the Contract.
10. DATA PROTECTION
10.1 We will take all reasonable precautions to keep the details of your order and payment secure, but unless we are negligent, we will not be liable for unauthorised access to information supplied by you.
10.2 We will only use the information you provide about yourself for the purpose of fulfilling your order, unless you agree otherwise. You can correct any information about you, or ask for information about you to be deleted, by giving written notice to us at the address or email address shown below.
10.3 We would like to notify you of similar products and offers that may be of interest to you from time to time. If you do not wish to be notified of these, please tick the box below. If at any time you no longer wish to receive such information, you can give notice to us at the address or email address shown below, or in reply to any email from us.
We may use technology to track the patterns of behaviour of visitors to our site and ‘personalise’ your viewing experience. This can include using a ‘cookie’, which would be stored on your browser. The information collected in this way can be used to identify you unless you modify your browser settings. You can usually modify your browser to prevent this happening. However, this Site may not work as well as it might if you switch off cookies.
12. DEALINGS WITH THIRD PARTIES AND LINKS
12.1 This Site may provide links to other web sites or resources. As we have no control over such sites and resources, we are not responsible for the availability of such external sites or resources, do not endorse and are not liable for any content, advertising, products, or other materials on or available from such sites or resources.
12.2 Any dealings by you with any third party on or through this Site shall be solely between you and that third party and, so far as permitted by law, we shall not be liable for any loss or damage which you may incur as the result of any such dealings.
12.3 You may not create a link from any other website to any part of this Site.
13. INTELLECTUAL PROPERTY RIGHTS
13.1 This Site and its content are copyright © Gentleman’s Valet Company 2013. All Rights Reserved.
13.2 All text, graphics, photographs, images, designs and products which appear on this Site, and the design, look and feel of this Site itself, are protected by copyright, design rights, trade mark rights and other intellectual property rights, which are owned by Gentleman’s Valet Company. Our trade marks may be in use and/or registered in more than one country and your use and access of this Site does not give you any rights to use our trade marks.
13.3 Except as expressly authorised by us or as permitted by law, you may not copy, download, adapt, alter, modify, rent, lease, loan, sell, distribute, communicate or make available to the public or create derivative works of any content of this Site, in whole or in part.
14.1 We may change these Terms without notice to you in relation to future sales.
14.2 These Terms of sale and the Contract will be subject to English law, and the English courts (or those of any other part of the United Kingdom in which you reside) will have jurisdiction in respect of any dispute arising from the contract.
14.3 The laws of your country may be different from English law and there may be additional legal requirements for you to use this Site or our services. You must comply with all applicable local and international laws, statutes, ordinances and regulations regarding your use of this Site and our services. We cannot monitor the laws of every country and it is your responsibility to ensure that your use of this Site and our services is legal.
Gentleman’s Valet Company,
Unit 3 Fountayne House,
London N15 4QL
Telephone: + 44 (0)7778 615980
Email: [email protected]